Terms of service

Last updated: 3 November 2026

Article 1 – Definitions and applicability

1.1 These Terms of Service apply to all contracts and orders with N-van Asten B.V., trading as Snoeff (hereinafter: "Snoeff"), unless otherwise agreed in writing.

1.2 By placing an order with Snoeff, the customer agrees to these terms. Deviations from these terms only apply if they have been agreed in writing.

1.3 If any provision of these terms is declared invalid or unenforceable, the remaining provisions remain in full force.

1.4 Snoeff reserves the right to amend these Terms of Service. Changes take effect when they are published on the website. The terms that apply to your order are the ones published at the time you placed it.

Article 2 – Offers and contracts

2.1 All offers from Snoeff are without obligation and may be changed without prior notice.

2.2 A contract is formed when the customer places an order and Snoeff has confirmed it in writing or by email. Snoeff reserves the right to refuse orders or to set additional conditions.

2.3 Snoeff reserves the right to change prices. Confirmed orders are always charged at the price that applied at the time of ordering.

2.4 The customer must be at least 18 years old to place an order with Snoeff.

Article 3 – Prices, payment and invoicing

3.1 All prices on the website are in pounds sterling (GBP) and include VAT, unless stated otherwise.

3.2 Snoeff accepts the payment methods shown at checkout.

3.3 Payment must be made at the time of ordering. The order is only processed after the payment has been successfully completed.

3.4 If a payment fails or is reversed without a valid reason, Snoeff reserves the right to cancel the order or to pass the claim on to a debt collection agency. Any costs involved are payable by the customer.

3.5 Snoeff uses a secure payment environment. Payment details are never stored by Snoeff itself, but are processed by certified payment service providers.

Article 4 – Delivery and shipping

4.1 Snoeff currently delivers to addresses in the United Kingdom only.

4.2 Orders are dispatched within 24–48 hours on working days. Delivery within the UK takes 3–7 working days on average after dispatch. Every parcel is tracked.

4.3 Delivery is free on orders over £50. Below that, standard delivery costs £4.95.

4.4 Snoeff delivers to the delivery address provided by the customer. If the customer is not present at the time of delivery, the parcel may be delivered to a collection point in line with the procedures of the delivery service.

4.5 Snoeff is not liable for delays in delivery caused by circumstances beyond its control, including but not limited to delays at the delivery service or force majeure.

4.6 The risk for the order passes to the customer at the moment of delivery to the delivery address provided.

Article 5 – Right of cancellation, 30-day in-walk trial and returns

5.1 Snoeff offers a 30-day in-walk trial. The customer may use the product on their daily walks for 30 days after receiving the order. If the customer is not satisfied, they can request a refund of the purchase price within those 30 days, without giving a reason. The product does not need to be unused.

5.2 To make use of the trial or to cancel the contract, the customer must contact Snoeff at help@snoeff.com within 30 days of receiving the order. Snoeff will then send the return instructions.

5.3 Return postage is payable by the customer, unless the product is faulty or Snoeff sent the wrong product.

5.4 After receiving and checking the returned product, Snoeff will refund the purchase price within 14 days via the original payment method.

5.5 Size exchanges are free of charge. The customer can request an exchange by emailing help@snoeff.com with their order number and the size they need.

5.6 Abuse of the trial, including but not limited to repeatedly ordering and returning, gives Snoeff the right to refuse future orders.

5.7 The full return procedure is described in our Refund Policy.

Article 6 – Lifetime warranty

6.1 Snoeff offers a lifetime warranty on its harnesses. If a buckle, ring or stitch fails, Snoeff will replace it free of charge.

6.2 To make a claim under the warranty, the customer emails help@snoeff.com with a photo of the damage and their order number.

Article 7 – Product information and safe use

7.1 Snoeff's products are walking equipment for dogs, such as harnesses, leads and accessories. Fit the harness according to the instructions and check the fit and the condition of the buckles, rings and straps before every walk. Stop using a product that is damaged and contact Snoeff.

7.2 Never leave your dog unattended in a harness or tied up by a harness or lead. Snoeff's products are not a substitute for professional advice from a vet or qualified dog trainer.

7.3 Snoeff aims to show product information as completely and accurately as possible on the website. However, differences in colour, image or packaging compared to the product actually delivered are possible.

Article 8 – Liability

8.1 Snoeff is not liable for damage resulting from incorrect use of the delivered products or from failure to follow the instructions for use.

8.2 Snoeff is not liable for indirect damage, consequential loss, lost profits or damage resulting from the actions of third parties.

8.3 To the extent permitted by law, Snoeff's liability is limited to the amount the customer paid for the order concerned.

8.4 Nothing in these terms limits or excludes Snoeff's liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded by law.

Article 9 – Force majeure

9.1 In the event of force majeure, including but not limited to strikes, pandemics, supply problems, technical failures and government measures, Snoeff has the right to suspend or cancel the contract without liability for any resulting damage.

9.2 If the force majeure situation lasts longer than 30 days, both parties have the right to terminate the contract in writing.

Article 10 – Complaints

10.1 Complaints about products or services must be submitted within a reasonable period after they are discovered via help@snoeff.com, with a clear description of the complaint.

10.2 Snoeff aims to respond to complaints within 5 working days.

Article 11 – Applicable law and disputes

11.1 All legal relationships between Snoeff and the customer are governed by Dutch law. If you live in the United Kingdom, you keep the protection of the mandatory consumer laws of the part of the UK where you live.

11.2 Disputes will be submitted to the competent court in the Netherlands. If you are a consumer living in the United Kingdom, you may also bring proceedings in the courts of the part of the UK where you live.

11.3 These terms do not affect your statutory rights as a consumer.

Article 12 – Company information

Trading name: N-van Asten B.V., trading as Snoeff
Address: Hofland 65, 3641 GD Mijdrecht, the Netherlands
Chamber of Commerce (KvK) number: 94370788
VAT number: NL866753126B01
Email: help@snoeff.com